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Of Small Towns, Big Dreams and Greater Achievements

Growing up in the sleepy towns of Bhilai and Bokaro, Arundhati Bhattacharya never imagined that one day she would go on to chair India's largest bank. It was sheer chance that she came to know of the bank probationary officers' entrance examination through a friend. She applied, was selected and went on to have a glorious banking career spanning four decades.

Indomitable is the story of Arundhati's life as a banker and the challenges she faced in a male-dominated bastion. She takes the reader through her childhood and early education in the 1960s, getting to Kolkata for her college education and then into the State Bank of India(SBI), where she started her career.

The life of a woman banker with a family in a frequently transferrable job isn't easy. In Arundhati's life, too, there were breaking points when she almost thought of quitting her career to balance her personal aspirations with her family's needs. But she didn't give up. Instead, she faced her challenges with humour and positivity and took up every assignment as a new chapter in learning and adapting.

In her role as the chairman of SBI, she steered the bank through some of its worst phases. She inspired confidence in the banking sector when the NPA crises led to a significant public-trust deficit. Under her leadership, SBI metamorphosed into a customer-centric and digitally advanced bank while playing a pivotal role in national development. Some of her human resources initiatives included industry-first practices that were appreciated and later adopted by other banks.